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    Frequently Asked Questions

    Missing Offer Points? Here's How to Contact Offer Walls for Missing Payouts

    If you have missing points or general questions regarding an offerwall, you can typically contact their support team directly through their website or app. Here are the general steps to follow:

    1. Visit the offerwall provider's website or app and look for a "Contact Us" or "Support" page. This may be located in the footer or navigation menu.

    2. Fill out the support form with your name, email address, and a detailed description of your issue. Be sure to include any relevant account or transaction information, such as your user ID, offer ID, and payout amount.

    3. Submit your request and wait for a response from the offerwall provider's support team. They may ask for additional information or documentation to help resolve your issue.

    Alternatively, you may be able to contact the offerwall provider's support team through email. Look for this information on their website or app and use it to reach out to them directly.

    It's important to be patient when waiting for a response from an offerwall provider's support team, as they may receive a high volume of inquiries. If you don't hear back within a reasonable amount of time (7 business days), you may want to follow up with a second request or try a different method of contacting them.



    Adgate

    If you're experiencing an issue with a specific offer on AdGate's offerwall, you can easily contact them for assistance. First, open up the offerwall and click on the three stripes located at the top left corner.

     

    adgate1.png

     

    Next, select the "Reward Status" option and choose the offer that you're having issues with.

     

    adgate2.png

     

    On the following page, simply scroll down and click the "Contact" button to reach AdGate's support team for help with your issue.

     

    adgate3.png

     

    To reach out to them for general inquiries, you can use the link provided below:

    https://adgatemedia.freshdesk.com/support/tickets/new



    Adscend Media

    If you need to contact Adscend Media about a specific offer, you can follow these steps: Open their offerwall and click on the "Support" button located at the top right corner. From there, select the "Offer History" tab and click on the "Missing Points?" option for the affected offer.

     

    adscend.png

     

    You can use the link below to contact them with any other general inquiries:

    https://adscendmedia.com/contact



    AyetStudios

    If you're experiencing an issue with a specific offer on AyetStudios' offerwall, you can contact them for assistance by following these steps: Open up the offerwall and click on the three stripes located at the top left corner.

    ayet1.png

    Next, select the "Reward Status" option and choose the offer that you're having issues with. Then, scroll down to find the "Submit support ticket" option and click on it to reach AyetStudios' support team for help with your issue.

    ayet2.png

    To reach out to them for a general inquiry, you can use the following email address : [email protected]



    Lootably

    To contact the support team of Lootably, follow these steps: Click on the "Support" tab located at the top right of the offerwall, copy your Lootably ID and send your inquiry, along with your Lootably ID, to [email protected]. If you have any issues regarding Loot.tv, you can reach out to them directly at [email protected].

    lootably.png



    Torox (formerly Offertoro)

    torox.PNG

    Before initiating a support ticket, kindly verify that the following conditions are satisfied:

    1. Allow a minimum of 24 hours to elapse since you finished the offer.
    2. Ensure the offer was completed within the stipulated timeframe as outlined in the offer description. By default, the time to complete an offer is 30 days unless otherwise stated.
    3. Confirm that the offer was completed accurately, adhering to the eligibility criteria specified on the offer wall. 

    If you need to contact Torox regarding your missing points, follow these steps:

    1. Access Torox's Offerwall.
    2. Go to the "My Activity" tab.
    3. Select the "Apply for Missing Reward" button.
    4. Provide as much information as possible, and attach relevant screenshots for better assistance.
    5. Click "Submit."

    You can expect a response within 7 business days.

     

    RevenueUniverse

    If you need to contact RevenueUniverse about a specific offer that you completed, follow these steps: Go to their offerwall and click on the Headset icon located at the top right corner to access their support tab. Then, select the offer that you had issues with and follow the instructions provided to contact their support team regarding the matter.

     

    revu.png

     

    To contact RevenueUniverse for general inquiries, you can use their general support email at [email protected].

     

    Notik.me

    To contact Notik.me for general inquiries, you can use their general support email at [email protected].

     

    TimeWall

    You can contact TimeWall using the blue chat icon in the bottom right corner of the screen to start a chat with one of their support staff.

     

    timewall.PNG

     

    What countries are not allowed to join?

    We are currently closed for registration in the following countries:

    • Cuba
    • Hong Kong
    • Iran
    • North Korea
    • Syria
    What is a ZIP Code?

    A ZIP code (also known as post code, postal code, post code, or PIN) is a combination of characters for the purpose of sorting mail. You need to enter this information on your profile to match you up with relevant surveys. Survey walls such as CINT need your zip code to provide surveys that target your specific demographic.

    How do I view my points history?

    Here's how you can view your points history. At the upper right side corner of the member's page near the hamburger menu, click on the red button showing your current points. You will be redirected to your current level and points history. 

     

    points history.PNG

    What are frozen points?

    Frozen points are inaccessible points removed from your points balance. You can't redeem any frozen points. Here are the situations that may result to frozen points:

    1. Security risks
    2. Bot behavior
    3. Usage of emulators
    4. Hacking attempts
    5. Malicious intent
    6. Providing false information when completing surveys/offers.
    7. Using automated software or other means to get around our system and complete offers.

    Frozen points are released within 15-45 days in frozen state, assuming the advertiser compensates GrabPoints.

    .

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