When will I receive my reward?

The majority of the rewards are sent within 1-2 business days (excluding holidays and weekends). Once the first 1-2 rewards are sent, each thereafter is sent within minutes.

Kindly wait at least 7 business days before submitting a ticket for any concern. Please ensure that you have also checked the Junk/Spam folder in your email as well. If you find any email notifications in these folders, mark them as safe. Moving forward, you'll receive messages from GrabPoints directly to your inbox.

How many points do I need to claim a reward?

You need at least 1,000 points to redeem a reward. For 1,000 points, you can redeem a $1 Amazon.com gift code, or $1 in PayPal cash.

Why do I receive an error message when redeeming a reward?

You will not be able to redeem a reward if our security system finds suspicious behavior such as the usage of proxy servers and VPN. If this is the case, kindly submit a ticket.

Furthermore, if you are unable to redeem a reward until a certain date, your account may be frozen until a certain date, due to suspicious activity.

Last but not least, you must have a phone number and verified email in order to redeem a reward.

Why have I not received an approved rewards?

In cases like this, there's a big chance that the email is in your Junk or Spam folder. Kindly check. If so, mark the email as safe, so this does not occur in the future.

Can I cancel my redemption?

If your reward has not been delivered yet, you may cancel your redemption. To cancel your reward, please submit a ticket.

What was my reward disapproved?

1. Your account is under review.

You will receive an email from our security team if your account is under review. Kindly check your junk/spam folder as well if the email is not in your inbox. If you are still unable to find the email, please submit a ticket.

2. The reward is out of stock.

In this case, you will receive an email informing you that the reward is not available. The points will be returned to your account.

3. Your Points Balance is Negative

This means that we have received a reversal/s for your account. We're forced to disapprove your reward since you have a negative balance. In cases like this, the negative balance should be reflected on your account. Feel free to submit a ticket if you have any questions regarding your disapproval.

4. Your Account is Frozen

Due to security measures, your account has been frozen until a determined date, which can be seen on the rewards pages.

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